What the Oscar Team Learned Designing Apps for Healthcare
By Christopher Gillespie on invisionapp.com
“Healthcare should be a consumer product. To date, it hasn’t been.”
User Research That Will Transform Your Company
By Margaret Kelsey on invisionapp.com
Invision hosted a DesignTalk with David Darmanin of Hotjar on how to use user research to transform your company. Below is the full recording and an excerpt of the talk, edited for length and clarity.
Practical User Research: Creating a Culture of Learning in Large Organizations
By Sam Moore on alistapart.com
“User research doesn’t have to be a big dollar, corporate initiative. By paying attention to the people, tools, and work practices within an organization, your team can demonstrate the value of user research on the ground, which will open doors to additional resources in the future.”
Experience Design is Human-Centered; Our Metrics Should Be, Too
By Daniel Filler on medium.com
“The trouble is, when you peel back the curtain, you quickly realize these metrics and outcomes aren’t inherently customer-centric.